Frequently Asked Questions
Everything patients and families ask us most — appointments, emergency care, reports, billing and visiting rules — answered in one place.
Appointments & Visits
5 questionsOur hospital provides 24/7 emergency services. OPD clinic timings vary by department — please check the Doctors or OPD Schedule page, or contact reception for current timings.
Appointments can be booked by calling our reception, visiting the hospital in person, or through our online appointment system, where available.
Appointments are recommended to reduce waiting time. However, walk-in patients are accommodated based on doctor availability.
Please bring your CNIC, previous medical records, laboratory reports, imaging reports (X-rays, CT scans, MRI), and any current medications or prescriptions.
Waiting times vary depending on patient volume and the doctor's schedule. Patients with emergencies are given priority.
Emergency & Diagnostics
4 questionsOur Emergency Department operates 24 hours a day and is equipped to manage medical, surgical, trauma, and other emergency cases.
Yes. We offer laboratory testing, radiology, ultrasound, X-ray, ECG, CT scan, MRI (if available), and other diagnostic services depending on hospital facilities.
Reports can be collected from the relevant department or accessed online if the hospital provides a digital patient portal. Please bring your receipt or patient ID when collecting reports.
Yes, ambulance services are available for emergencies and patient transfers. Please call our emergency number for immediate assistance.
Billing & Insurance
2 questionsWe accept approved insurance providers and government health schemes. Please contact reception for the latest list of accepted providers.
We accept cash, debit/credit cards, and bank transfers. Please check with our billing counter for the full list of accepted payment methods.
Records & Feedback
4 questionsYou can request your medical records from the Medical Records department by submitting a written request along with valid identification.
Yes. All patient records and medical information are kept strictly confidential in accordance with our privacy policy and applicable regulations.
Feedback and complaints can be submitted at the reception desk, through our feedback forms, or by contacting our patient relations office directly.
Yes, visiting hours are set to support patient rest and recovery. Please check with the ward staff for current visiting hour timings.